This insurance covers accidental damage to the product that has occurred as a result of unfortunate circumstances that limit or eliminate its functionality. It also covers pocket theft, robbery and theft from your home.
If you order goods with the First Start service before 12:00, the goods will be delivered the next day. If you order after 12:00, delivery can take place the next day or the day after.
If the order was paid and the licence can not be downloaded, please contact our customer service at +44 203 514 4411. We apologize for any inconvenience.
Shipping and delivery information can be found here. You will also receive information regarding order delivery via email. It is possible to Track & Trace your order in the My Orders section of your My Alza account. If some items are missing without information regarding their availability, please contact us using the contact form.
This indicates that the goods are on order from the supplier, but the specific term of delivery to our warehouse is unknown. If you have placed an order, the approximate delivery date will be sent to you via email and will also appear in My Orders.
Yes, the consumer can return the goods without giving any reason within fourteen days of purchase. When returning, the product must not be damaged. For detailed conditions about returning goods, please refer to Section IV. of our terms & conditions .
Yes. We recommend that all claims are made online and returned to our claims department. Claims made in this way can also be monitored in your My Alza account using self-assigned claim numbers.
It is possible to make claims at service centres in some countries depending on the individual product. However, you will need to contact the service centre yourself to find out if they will accept the product. If the service centre does not accept the product, you must make the claim online and return the goods to our claims department.
You must return the complete product including all parts (and any free gifts you may have received with the product), a copy of the invoice/invoice number, and a document with detailed information regarding the defects and how they occurred.
We resolve the claim as soon as possible, but within 30 days at the latest, according to the Claim Rules . Unfortunately, we can not tell you the exact date of resolution in advance.
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