How to withdraw from the contract and return products
-
Can I return goods without any reason?
Yes, goods can be returned without giving any reason within 14 days of receiving them. Please note the goods must be in the original packaging and undamaged.
-
How do I return products?
- First, you must register the return online by logging in to your My Alza account and filling in the required information in the Return Goods section.
-
Second, you must send the goods to the following address:
Alzashop.com - RMA, Prologis Park - Gate 70, Severní 255, 252 19 Chrastany, Czech RepublicTo ensure you are refunded as quickly as possible, please include a cover letter referencing your order number and contact details; if you paid by credit or debit card, the name of the bank account holder, IBAN number, and SWIFT code must be included in order for us to process the transaction.
-
Can I return any kind of goods?
A list of goods that cannot be returned can be found in our Terms & Conditions.
-
When will I get my money back?
Online Card Payments:
Bank accounts are refunded within 14 days of receiving your return order or contract withdrawal via International Bank transfer.
PayPal Payments:
PayPal accounts are refunded immediately upon receipt of your returned order or contract withdrawal. -
In what condition should I return the goods?
Your order should be returned in the same state that you received it – with complete documentation, undamaged, clean, and with all original packaging and parts.
If items are not returned in their original condition, you may not be refunded the entire amount of your purchase.
-
Can I return goods I received as a gift?
Yes, you can. Please make sure to include the receipt.
The full terms for contract withdrawal and product returns are detailed in Article III of our Terms & Conditions.
Didn’t find the answer to your question? Contact Us.