Great services

Great Services is the first book on service innovation and design in our country. You'll find lots of practical advice and tips on how to make a service your customers will love and come back to. Take inspiration from dozens of Czech and foreign services that are serious about their clients and always put something extra into innovation. Over forty experts, managers and entrepreneurs have contributed to the book and will share their experiences with you. You'll also find nine carefully selected modern tools for improving your service to help you get started. Great Service is simply the book you have been waiting for.
" The excellent service is exceptional compared to other Czech business books. He doesn't look serious or sly. The publication adapts its content and form to actually help its readers improve their business. It remains readable and can serve as a good kick-start to change. (. ) If you are a service provider, Great Services should not be missing from your collection. " Marketing Journal.cz
" Whether you're in charge of a cafeteria, a car service, or an office, take two hours to make a successful service book. (. ) I can hardly think of a better original Czech business book than the newly published Great Services. " Finmag