Assertiveness for managers

This practical and readable book will help all managers, team leaders and entrepreneurs to communicate assertively with individuals and teams. You will learn how to deal with different personality types, how to assertively express disagreement and resolve conflicts, how to use assertiveness to counter unjustified criticism and manipulation, and how to manage strong emotions of others. You will learn about assertive techniques, how to respond to overt and covert aggression and angry outbursts. You will also find out what the differences are between aggressive, passive and assertive behaviour, how to recognize a manipulator and how to deal with him or what to watch out for in assertive communication. Using the example of a manager who has to make a variety of unpopular decisions on a daily basis and makes many mistakes, you will see how to apply the elements of assertiveness in practice to achieve a positive outcome.