Conflicts and negotiations

In the book you will learn:
* how to negotiate in conflict situations and reach agreements;
* what are the three pillars of conflict management;
* what are the causes of conflicts and how conflicts develop;
* what negotiation styles exist and which to use;
* what are the criteria for success in conflict resolution;
* what strategy to choose to resolve the conflict;
* how interests and power influence conflict resolution.
The book is a kind of a tourist map that allows you to travel safely and knowledgeably through the world of conflict and to take something interesting back from these journeys. With 60 pictures, you can clearly navigate the issue and if you follow the 40 rules of conflict resolution, you are almost there.