How to claim successfully

This unique practical guide will provide you with invaluable advice. You will get an overview of what rights a customer can use in everyday purchases of goods and selected services in the Czech Republic as well as in purchases within the European Union and how these rights can be exercised and defended. The author also draws on frequent questions and disputes that arise between customers and sellers, including a description of the rights of consumers when it comes to goods sold at demonstrations or by mail order. The explanation is supplemented by a number of examples, sample "letters of complaint" and claims. Sellers will also find valuable information here. other business entities, for which the author provides clear instructions, how to proceed, to avoid running afoul of the law when dealing with complaints, while outlining the procedure, how to complain about goods to suppliers. A brief glossary of terms is included in the book. The publication can also be used by students and other professionals.