Quality management and consumer protection

The second, updated edition of this practical publication offers the latest knowledge in the field of quality, quality management and consumer protection. The book contains an overview of the most important quality legislation and quality assurance approaches in the sense of ISO 9000 and TQM. It covers quality management tools and methods from general-purpose tools and methods through methods used in quality planning and methods for monitoring and improving processes to quality assessment methods. Finally, it suggests the directions that quality management will take in the near future. Very valuable and qualified information will be appreciated by managers and specialists of small, medium and large companies that want to improve the quality of their products and services or implement one of the standard approaches to quality assurance. The book is also intended for students of universities and secondary and higher vocational schools and for use in teaching at secondary vocational schools.