The following General Business Terms and Conditions ("General Business Terms and Conditions") regulate the relationships of parties to a purchase/licence agreement entered into by and between Alza.cz a.s., Co. Reg. No. 27082440, VAT Reg. No. CZ27082440, with its registered office at
Jankovcova 1522/53, 170 00 Praha 7, registered in the Commercial Register with the Municipal Court in Prague, File No. 8573 ("Alza" or "Seller"), and the Buyer ("Buyer").
Detailed information about Alza is available at www.alza.cz, section "About Us".
Buyer, according to these General Business Terms and Conditions, is a natural person in the position of a consumer, or an enterprising natural person or a legal person.
Consumer is a private individual acting in a private capacity, entering into an agreement or otherwise dealing with Alza.
Entrepreneur is an individual licensed to get engaged in business on one’s own account and responsibility with an intention to generate profit on a continuous basis. For the purposes of consumer protection, an entrepreneur is (including but not limited to) an individual entering into contracts/agreements relating to the entrepreneur’s business, manufacturing or similar activities or employment; or an individual acting on behalf or on account of an entrepreneur in question. For the purposes hereof, an entrepreneur is an individual acting in compliance with the preceding sentence as part of one’s own business. By entering the registration number in the order, the entrepreneur acknowledges being in a contractual relationship with Alza considered as an entrepreneur and having been bound by the rules stipulated in the General Business Terms and Conditions for Entrepreneurs.
By creating the order, the Buyer acknowledges having been familiarized with these General Business Terms and Conditions prior to entering into the agreement for Buyer-consumer, namely with the representations and warranties given in Part II hereof, as well as with the Claims Code, Privacy Policy, and Delivery Information constituting an integral part hereof, and explicitly agrees to the same in the wording valid and effective as at the moment of creating the order.
The Buyer using the Alza mobile app (Alza.cz or Alza Media) is obligated to use the latest version available.
The Buyer acknowledges that the registered trademarks, trade names, company logos, etc. of Alza or Alza’s contractual partners cannot be used by the Buyer by virtue of having purchased the goods offered by Alza, unless a specific agreement individually provides otherwise.
The Buyer will obtain a General Trade Conditions (GTC) copy as an attachment of the order confirmation to the specified e-mail address. An invoice containing essential contract information, including receipts according to the registration of sales and tax records law will be provided to the customer in the form of a link to the invoice download in an electronic form and the Buyer hereby agrees with that. References to the listed documents are sent to the Buyer’s e-mail address, which the Buyer includes in the order, or available upon signing into the Buyer's user profile in the My Alza section under My purchases. If you are interested in obtaining an invoice in paper form, you can use our contact form.
Alza informs the Buyer-consumer that:
i. receiving the goods (purchase agreements);
ii. receiving the last delivery (agreements for the purchase of several types of goods/delivery of several parts); or
iii. receiving the first delivery (ongoing contracts);
they can withdraw in writing either by sending the notice of withdrawal to the Alza central office, to the Alza e-mail address, personally communicating it in any Alza store, communicating it by placing a phone call, or completing the form available on the Alza website.
i. provision of services performed by Alza with previous explicit consent of the consumer prior to the expiration of the period of notice;
ii. delivery of goods/services offered for the price affected by deviations in the financial market beyond Alza’s control with a potential to occur during the period of notice;
iii. delivery of goods adjusted as per the requirements/for the needs of the consumer;
iv. delivery of fast-moving consumer goods/goods irreversibly mixed with other goods after delivery;
v. repair or maintenance carried out in a place designated by the consumer as per the consumer’s request (save for other than requested repairs/delivery of other than requested spare parts);
vi. delivery of goods in a sealed packaging removed by the consumer whereby such goods cannot be returned for hygienic reasons;
vii. delivery of audio records/video records/PC programmes whereby the original packing of such products has been broken;
viii. delivery of newspapers, periodicals and magazines;
ix. transport or leisure services provided by an entrepreneur within a defined period; and
x. delivery of a digital content (delivered other than on a physical carrier with previous explicit consent of the customer prior to the expiration of the period of notice whereby Alza underlines that an agreement for the delivery of an on-line content cannot be withdrawn).
1. Execution
The order is created in the moment when the Buyer adds the requested product (goods, services, digital content) to the cart and sends the order or using the “Buy Now” service (registered users only). The Buyer may as well enter into the agreement with the assistance of Alza customer service representatives, either by telephone or by email. The Buyer can change the products added to the cart as well as the selected shipping and payment method, i.e. check the order details, before placing a firm order. The Buyer is obliged to check each detail which was stated while creating the order. The purchase agreement is entered into upon the moment the Buyer submits the order and the order in question is received by Alza whereby Alza assumes no liability for any mistakes and errors (if any) having occurred during the transfer of data. The Buyer is informed about the executed agreement in a confirmation e-mail letter sent by Alza to the e-mail address provided by the Buyer.
The confirmation email letter is sent along with the Alza’s General Business Terms and Conditions and Claims Code. Unless stated in the General Business Terms and Conditions otherwise, the executed agreement (incl. agreed price) may be amended or terminated only with the agreement of the parties or in cases stipulated by law.
Orders in excess of CZK 100,000 incl. VAT placed within a single transaction and/or day will be required by the Alza system to be placed using a registered user account; only user accounts used in the past to place at least one e-shop order completed under a valid agreement not prematurely terminated by the Buyer will be allowed. If the Buyer does not meet the above conditions, Alza has the right to cancel his order immediately.
The Buyer acknowledges that if the subject of the purchase is a motor vehicle or a Mystery package, it is not possible to conclude a purchase agreement remotely. Unless stated otherwise, the signing of the handover protocol by the Buyer is the moment of concluding the purchase agreement.
If any gift is provided with the goods that the Buyer will not use, the Buyer is obliged to contact Alza in advance and inform Alza that he is not interested in the gift. In that case, the goods will be sold to the Buyer without this gift. If the Buyer does not inform Alza in advance and accepts the gift, the Buyer is then, in case of withdraw of the agreement according to article IV. 1. herein, obliged to return that gift.
The executed agreement is archived by Alza for at least five years from the execution day, however, not longer than for the period stipulated by relevant law. Archived for the performance purposes, the agreement is not additionally available to other than involved third parties. Information about the individual technical steps to be taken in order to enter into an agreement is implied by and the process of entering into an agreement is comprehensibly described herein.
2. Delivery
Under the purchase agreement, Alza undertakes to deliver the goods to the Buyer, provide the digital content/licence to the Buyer and enable the Buyer to acquire the title/licence to the goods/digital content purchased under the purchase agreement; the Buyer undertakes to receive the goods/digital content from and pay the purchase price to Alza.
As Alza reserves the right of ownership to the goods, the Buyer acquires the title to the goods only after the purchase price has been paid in full. The same applies with necessary modifications also to the purchased licences or services.
Alza shall delivers the goods to the Buyer along with relevant documents pertaining thereto and enables the Buyer to acquire the title to the goods/licence in compliance with the agreement.
Alza shall fulfil its obligation to hand over the goods to the Buyer if it allows the Buyer to take possession of the goods at the place of performance and notifies the Buyer thereabout in due course.
Products to be shipped by Alza are delivered to the Buyer (entrepreneur) by submitting the goods to the first shipping company and enabling the Buyer to claim the rights implied by the shipping agreement with the shipping company. Goods designated for Buyers-consumers are delivered by Alza to the Buyers-consumers only after Alza receives the goods in question from the shipping company.
If the subject of the purchase is digital content, the subject of the purchase is deemed to have been handed over at the moment when Alza delivers an e-mail message to the Buyer with a link to download it or when it makes the download link available in the Buyer's user profile. Alza hereby informs that the download link for the digital content is only valid for a period of 60 days. The Buyer is therefore obliged to download the digital content within this period.
If more items are delivered in excess of the amount agreed, the purchase agreement is deemed entered into for the number of delivered items; unless the Buyer rejects such items without undue delay.
Alza shall deliver the purchased goods to the Buyer in the agreed amount, quality and design.
If not agreed otherwise, the goods is packed by Alza by convention; if no convention exists, the goods in question is packed as to provide for its protection and preservation. The same applies also to goods to be shipped.
To minimise damage (if any) and ensure smooth delivery of goods ordered within a single transaction and/or day in excess of CZK 100,000 incl. VAT, Alza reserves the right to deliver the goods to the Buyer only after the purchase price is paid in full. Once the purchase price is paid in full by the Buyer, the goods are dispatched by Alza as specified by the Buyer in the order.
3. Risk of Damage
The goods are faulty if it lacks the agreed characteristics. The goods are deemed faulty also if the Buyer is delivered other than the ordered goods or the documents necessary for the use of the goods in question contain defects.
The Buyer can claim improper performance with reference to the defect inherent to the goods at that moment the risk of damage passes to the Buyer although the defect in question becomes evident only later. The Buyer can claim the rights also with reference to a defect that has become evident later as result of a breach of Alza’s obligation.
The Buyer is to examine the goods, its characteristics and quantity as soon as feasible after the risk of damage to the goods passes to the Buyer. The Buyer is obliged to inform Alza about any detected defects and deficiencies without undue delay.
The risk of damage passes to the Buyer upon accepting the goods in question; the same applies also to cases where the Buyer rejects to accept the goods although having been enabled by Alza to view and try the goods.
Damage to the goods occurring after the risk of damage has passed to the Buyer does not affect the Buyer’s obligation to pay the purchase price unless the damage occurred as result of a breach of Alza’s obligation.
If one party is delayed in accepting the goods, the other party may and can reasonably sell the goods at the expense of the delayed party and do so following a prior notice and providing the delayed party with an additional reasonable period to accept the goods. The same applies also to delays on payment where the goods cannot be accepted unless the purchase price is paid.
4. Liability (Alza)
Alza guarantees to the Buyer that the goods are free from defects when received by the Buyer. In particular, Alza guarantees to the Buyer that, at the moment the goods are received by the Buyer:
If the goods are found faulty within six months after having been received by the Buyer, the goods are deemed to have been faulty already when received by the Buyer.
Unless stipulated otherwise, the Buyer may and can claim faulty consumer goods within 24 months after receipt. This does not apply to:
The Buyer may and can claim faulty consumables (cosmetics, drugstore items, etc.) within twenty-four (24) months. If, however, a best before date is indicated on the goods, the warranty period is shortened and terminates on the date indicated on the packaging.
The Consumer acknowledges that if any gifts are received with their order, it is not possible to claim faulty gifts within 24 months of their receipt. The Consumer may and can claim faulty gifts only within 14 days of their receipt. The Entrepreneur cannot claim faulty gifts.
The warranty periods are stipulated in the Claims Code.
The warranty period for Buyers-entrepreneurs may be different; the different warranty period, however, applies only if explicitly stated and is applied with a priority.
Improper performance cannot be claimed if the Buyer was aware about the defect before accepting the goods or if the defect in question was caused by the Buyer.
Discounted/used goods found faulty can and may be subject to a reasonable discount rather than replacement.
5. Material Breach
If improper performance occurs within the specified period and constitutes a material breach of the agreement, the Buyer may and can:
When claiming the defect in question, the Buyer informs Alza as to which of the aforementioned options the Buyer has selected and does so either immediately or without undue delay thereafter whereby the selected option can be then changed only if so approved by Alza; with the exception of a defect requested by the Buyer to be repaired and subsequently being identified as irreparable. If the defects are not removed by Alza within a reasonable period or if the Buyer is informed by Alza that the defects in question will not be removed, the Buyer may and can claim a reasonable discount on the purchase price instead of withdrawing from the agreement or withdraw from the agreement.
If the Buyer fails to select one of the options mentioned above, the rights implied by immaterial breach apply – see below.
In addition to cases where Alza cannot deliver a new defect-free goods, replace the component part or repair the goods, Buyers-consumers may and can claim a reasonable discount also in cases where Alza fails to remedy the situation within a reasonable period or where the remedy would cause significant inconvenience to the Buyer.
6. Immaterial Breach
If improper performance constitutes other than material breach, the Buyer may and can have the defect removed or be given a reasonable discount on the purchase price.
Unless the Buyer claims the discount on the purchase price or withdraws from the agreement, Alza may deliver the missing parts or remove the legal defect. Other defects can be removed at Alza’s discretion either by repair or delivery of a new goods.
If Alza fails to remove the defect in due course or refuses to remove the defect, the Buyer may claim a reasonable discount on the purchase price or withdraw from the agreement whereby the selected option can then be changed only if so approved by Alza.
7. General Breach
The Buyer may claim to have the defect removed by being delivered a new thing or a replaced component part also in cases where the defect can be removed but the goods cannot be used because of a repeated occurrence of the defect after repair (third claim of the same defect) or a larger number of defects (at least three defects at the same time).In such cases, the Buyer may and can withdraw from the agreement.
If being delivered a new goods, the Buyer returns the original goods back to Alza (along with all accessories delivered together with the goods itself) and does so at Alza’s cost.
Buyers failing to report the defect without undue delay after the defect could have been identified by the Buyer had the goods been examined in due course and with sufficient care will not be adjudicated by court the rights under improper performance. The same applies also to a hidden defect not reported without undue delay after the defect could have been identified by the Buyer had the goods been examined with sufficient care, however, not later than within two years after the goods have been delivered to the Buyer.
8. Quality Warranty
In providing the quality warranty, Alza undertakes that the goods in question will be fit for the ordinary purpose or will preserve the ordinary characteristics. The same applies also to the warranty period or best before date indicated on the packaging or advertised. The warranty may as well be arranged with reference to individual component parts of the goods.
The warranty period commences on the day the goods are delivered to the Buyer. If the goods are to be shipped to the Buyer as agreed in the agreement, the warranty period commences only on the day the goods are shipped to the designated place. If the purchased goods are to be put into operation by a party other than Alza, the warranty period commences only on the day the goods are put into operation, provided that the respective service of putting the goods into operation is ordered by the Buyer no later than within three weeks after the goods are received and that necessary assistance and co-operation of the Buyer to render this service are provided.
The Buyer cannot claim warranty with reference to a defect caused by outside circumstances after the risk of damage has passed to the Buyer.
9. Digital Content
In using the digital content (including software, PC games, console games, etc.) purchased from Alza, the Buyer is to comply with the obligations stipulated herein, copyright law and product licence (e.g. EULA). Buyers failing to comply therewith are liable to damages and may face criminal consequences.
Buyers of the digital content (being private individuals only) may and can use the digital content exclusively for their personal use and for the purposes other than economic or business benefit, whether direct or indirect, unless the licence states otherwise. The Buyers further cannot copy or otherwise reproduce, make copies of or extracts from and otherwise handle the purchased digital content contrary to copyright law, other legal regulations or product licence. Access to the digital content may be denied and/or the licence deactivated if the digital content has been obtained illegally.
The same applies also to the digital content given by Alza to the Buyer free of charge.
10. Special Rules When Buying a Motor Vehicle
The contract for the sale of a personal motor vehicle can be concluded only in the physical presence of the Buyer at the Alza store, where the Buyer can examine the vehicle and where the Buyer will be acquainted with the vehicle operation and warranty and service conditions. Alza will also answer any questions the Buyer may have.
If the Buyer decides to make a reservation, Alza may request a deposit, which will be shown to the Buyer in advance, after inserting the motor vehicle to the cart. This deposit is payable upon the confirmation. This deposit will be set off against the purchase price. In case of cancellation, Alza will refund the deposit to the Buyer within 7 days. The deposit does not carry any interest.
The order confirmation from the Alza information system serves only as a confirmation of the reservation of the respective motor vehicle, whose detailed specification is included in the handover protocol.
After the vehicle is presented to the Buyer, it may be handed over to the Buyer. A handover report will be made to document the receipt.
The Buyer becomes the owner of the vehicle by fully paying the purchase price and accepting the vehicle. Similarly, this rule applies to the purchase of related licences or services.
If the contract for the sale of a personal motor vehicle is concluded with the Buyer in a long-distance manner and the Buyer withdraws from the contract within the statutory 14-day period from the date of the handover in a situation where the Buyer has already registered the vehicle with the appropriate registry of motor vehicles (or a technical data sheet has been issued to the Buyer by the competent authority), Alza will not refund the purchase price in full, but reduced by the amount that the value of this vehicle has decreased as a result of its registration in the registry of motor vehicles (or due to the issuing of a technical data sheet for this vehicle by the competent authority). The minimal amount is 30%.
Unless this article stipulates otherwise, the contractual relationship established by the purchase agreement for the sale of a personal motor vehicle is governed by the relevant provisions of the General Business Terms and Conditions
11. Special Rules When Buying a Mystery Pack
The Mystery Pack purchase agreement may only be concluded in the physical presence of the Buyer at the Alza store, where Alza employees shall explain how the Mystery Pack works. Alza will also answer any questions the Buyer may have. Only then will the Mystery Pack be handed over to the Buyer, thereby concluding a purchase agreement between the Buyer and Alza.
The order confirmation from the Alza information system serves only as a confirmation of the reservation of the Mystery Pack.
The Buyer becomes the owner of the Mystery Pack by fully paying the purchase price and collecting the Pack. Similarly, this rule applies to the purchase of related licences or services.
12. Special Rules When Buying Footwear
Given the environmental impact, Alza recommends that Buyers carefully measure their shoe size when purchasing footwear to avoid unnecessary withdrawals.
Alza also recommends the Buyer to try on the shoes immediately after receiving them, in clean socks to ensure a minimal hygienic impact on the footwear.
In the event of withdrawal from the purchase agreement, the Buyer must return the shoes clean, unused, and in the original box (as if the Buyer was trying the shoes in a shop). If the conditions stated in the previous sentence are not fulfilled (the shoes are worn, used, dirty or even damaged), Alza is entitled to compensation for a reduction in the price of the goods. The Buyer acknowledges, that inappropriate use of the shoes during trying them can lead to a significant reduction in the value of the goods and therefor even the significant reduction of the returned purchase price to the Buyer for damages for this reduction.
13. Resale
If the Buyer resells the item purchased from Alza, donates it, or otherwise transfers the ownership to another person, the Buyer is obligated to communicate this to Alza.
If the Buyer fails to notify Alza, Alza will continue to consider the Buyer to be the owner of the item and therefore the person entitled to any rights and compensation related to its defective performance.
14. Special Rules When Buying Alcoholic Beverages
The purchase of alcoholic beverages and the visit of the sites where alcoholic beverages are offered is prohibited for persons under the age of 18. Before placing an order of alcoholic beverage, the Buyer is obliged to declare the minimum age of 18. Alza declares and the Buyer acknowledges that when receipt an alcoholic beverage, Alza, or the carrier or any other entity that delivers the alcoholic beverage to the Buyer, is entitled to check the identity card or other proof of identity to verify that the Buyer is over 18 years of age. If the Buyer does not submit to this inspection or is under 18 years of age, the alcoholic beverage will not be issued to the Buyer and there will be an automatic withdrawal from the purchase contract by Alza. The Buyer acknowledges that the consumption of alcoholic beverages inside and around Alza's stores is strictly prohibited.
15. Special Rules When Buying Vouchers of Third Parties (does not apply to Alza gift vouchers)
Alza is only a seller of the voucher. The service provider and the seller of the goods, as a performance provided on the basis of a voucher, is a third party (provider). Therefore, in order to use the performance associated with the voucher, the Buyer has to contact the relevant provider and negotiate with him the details of the provision of a specific service and / or receipt of a specific goods. After purchasing the voucher, the Buyer will receive a unique voucher code to the e-mail address specified in his customer profile, the address provided by the Buyer when completing the order process. The risks associated with this voucher will hereby pass to the Buyer. The Buyer shall communicate this unique code to the Provider before the actual provision of the service and / or receipt of the goods. The provider will verify the validity of the code and without undue delay (unless otherwise agreed with the Buyer) will provide the Buyer with the service in question and / or hand over the goods. The voucher is considered redeemed at the moment when the provider enters the unique voucher code into the Alza information system (verifies its validity). The Buyer is entitled to withdraw from the purchase agreement for the purchase of the voucher within 14 days from the date of receipt of the voucher, this does not apply if the Buyer has already used the voucher within this period. In case of a complaint about the goods and / or services, Alza recommends the Buyer to contact the provider in priority, with regard to the possibility of faster settlement of complaints and the possibility of arranging a substitute performance with the provider for a specific service and / or goods according to the voucher.
If the withdrawal concerns a device on which the Buyer has stored some personal data, Alza recommends that the Buyer back up his/her personal data and then delete it from the device.
1. Withdrawal by the Buyer-Consumer
Consumers may and can withdraw from the agreement within a period of 14 days. The period stated in the first sentence commences on the day the agreement is executed, this being the day of:
Consumers may withdraw from the agreement by completing and submitting the form; once submitted, the completed form is confirmed as received by Alza in writing without undue delay.
Consumers may withdraw from the agreement also by sending a notice of withdrawal to:
Alza.cz - Reklamace,
Prologis Park - Gate B1 / Gate 40
Severní 255, 252 19 Chrášťany
You can also withdraw by using an AlzaBox. The current terms and conditions for returning goods via the AlzaBox system after the Buyer's withdrawal from an angreement or as part of the claims process can be found here.
If the Buyer-Consumer withdraws from the agreement, then is obliged to return to Alza the goods delivered by Alza and do so at consumer’s cost without undue delay, however, no later than within 14 days after withdrawing from the agreement.
The goods are to be returned by the Buyer-Consumer complete, i.e. along with the delivered accessories and complete documentation, undamaged, clean, in the original packaging (if possible) and in the condition and value in which the goods have been received by the Buyer. Any fuel tanks returned as part of the returned goods must be returned empty.
Agreements for the purchase of consumables (cosmetics, drugstore items, etc.) may be withdrawn only if the consumables in question are returned by the Buyer-Consumer undamaged, unused and in the original packaging.
Buyers-Consumers deciding to withdraw from the agreement in the given period are recommended by Alza to send the goods to Alza’s address along with a cover letter incl. the reason for withdrawal (not necessary), reference number of the proof of purchase and number of bank account so that the case can be addressed without delay. The cover letter will also state whether the Consumer wishes to receive the refund in cash.
Buyers-Consumers are liable to Alza for any decrease in value of the goods caused by handling the goods other than as required by the nature and characteristics of the goods.
In the event of cash reimbursement, Alza may require that the Buyer-Consumer present his/her ID card (passport or passport) in order to prevent any potential damages or money laundering. If the Buyer-Consumer fails to present either of these documents, Alza may refuse to make a reimbursement.
Buyers-Consumers withdrawing from the agreement are refunded the entire amount paid under the agreement whereby this amount is refunded by Alza without undue delay, however, no later than within 14 days following the withdrawal, and with the use of the same method of payment as agreed in the agreement. If Alza is entitled to compensation for the reduction in the value of the goods, this will be included in the Buyer-Consumer's claim for a refund of the purchase price.
Buyers-Consumers withdrawing from the agreement may be refunded the entire amount paid only after the goods are returned to Alza or after the Buyer-Consumer prove that the goods have been sent to Alza or placed in AlzaBox. The Buyer-Consumer is obliged to return the goods to Alza without undue delay after withdrawal from the contract, but no later than within 14 days.
Buyer-Consumers acknowledge that if the goods are delivered along with any gifts, Alza and the Buyer-Consumer enters into a contract of donation on the condition that such contract of donation terminates as soon as the consumer enjoys its right and withdraws from the purchase agreement within a period of 14 days whereby the Buyer-Consumer must return the goods in question along with the gifts and everything obtained in relation thereto; if not returned, the same will be considered unjust enrichment. If the profits acquired by unjust enrichment cannot be returned, Alza may and can claim monetary compensation in the amount of ordinary price. Withdrawal from the gift contract does not terminate the purchase contract and the contracts are considered in this respect to be separate.
2. Withdrawal by the Buyer-Entrepreneur and in Other Cases
The Buyer-Entrepreneur does not have the legal right to return the goods within 14 days, unlike consumers. The law only favours consumers in this respect.
However, Alza decided to enable the Buyer-Entrepreneur withdraw from the agreement under the same conditions as the Buyer-Consumer.
Therefore, if you have made a purchase as the Buyer-Entrepreneur, you can withdraw from the agreement within 14 days according to the rules set out above.
In order to protect the rights of the Buyer-entrepreneur if the Buyer is a legal entity and will require payment of a credit note in cash directly at the Alza branch, then the relevant amount will be transferred only to persons authorized to act on behalf of the legal entity, ie. to a statutory body, or to a person who is presented with a certified power of attorney, or to a person who is listed as the “administrator” in the buyer's profile at www.alza.cz. and proves themselves by an identity card.
3. Withdrawal in Case of Using the Cashvoucher Service
Cashvoucher is a service provided with the exclusive consent of the Buyer, who can choose it as an alternative to a standard refund if the Buyer withdraws from the purchase agreement within the claim process or within the withdrawal from an agreement in accordance with the Business terms.. The Cashvoucher service is governed by the special terms and conditions listed here.
4. Withdrawal From an Agreement by Alza in Case of Pricing Errors
Except for cases stipulated by law, Alza is entitled to withdraw from the contract in case of an obvious pricing error.
Alza can and may withdraw from the contract pursuant to this point within 14 days of the day following the date of conclusion of the purchase agreement between the Buyer and Alza by Alza canceling the order or by otherwise indicating to the Buyer that it is withdrawing from the agreement.
If the Buyer has paid at least part of the purchase price of the goods, this amount will be transferred back to his/her bank account no later than 14 days from the day following the date of withdrawal from the contract by Alza.
5. Withdrawal From an Agreement by Alza in Case of Selling Alcoholic Beverages
Alza declares and the Buyer acknowledges that upon collection of any alcoholic beverage, Alza, or the carrier or any other entity delivering the alcoholic beverage to the Buyer, is entitled to check the identity card or other proof of identity in order to verify that the Buyer is over 18 years of age. If the Buyer fails to submit to this check or is under 18 years of age, the alcoholic beverage will not be delivered to the Buyer and the Purchase Agreement will be automatically cancelled by Alza. If the Buyer has paid at least part of the purchase price of the goods, this amount will be refunded to the Buyer within 14 days of the day following the date of withdrawal by Alza, in the same manner as Alza accepted the payment from the Buyer.
The terms and conditions for personal data protection are available here. These terms are legally binding for the Buyer.
Orders placed in the Alza e-shop are accepted 24 hours a day, seven days a week.
In cases of an information system failure or higher power, Alza assumes no liability for non-observance of the stipulated business hours of the e-shop.
Business hours of all Alza stores are listed on the Alza website; the business hours may change.
The prices are contract prices. Prices quoted on-line in the Alza.cz e-shop are always up to date, valid, and listed in Czech crowns (CZK), with the exception of cases when the wrong price is stated as stipulated in the provisions below in this article.
Prices quoted for individual products are final, that is, incl. VAT and other taxes and fees (if any) payable by the Buyer-consumer for a product in question (excl. shipping fees, collection fees and cost of distance communication shown in the shopping cart in the amount depending on the option selected by the Buyer).
If Alza has purchased the goods from a non-VAT payer and offers them in the used, new, or unpacked category, the price of the goods is calculated net of VAT in accordance with the provisions of Art. § 90 of Act no. 235/2004 Coll., On Value Added Tax. The Buyer acknowledges that this fact may be reflected in the invoice for the order in question.
The Buyer acknowledges that the final prices for products are given after rounding to whole crowns in accordance with the relevant legislation, so in specific situations, the final sum of all purchased products may differ minutely from the purchase price originally indicated. This may happen due to rounding to whole crowns. Detailed breakdown of purchase price, incl. hellers is always listed in the buyer's cart.
Special promotion prices are valid either until Alza’s stocks are exhausted (with displayed information as to the number of items in question offered for the special promotion price) or for a limited period, depends on whichever occurs first.
It is Alza's interest to inform the Buyer as accurately as possible about the real value of discounts provided on the goods/services/licences sold on its e-shop. The original price means the lowest price at which the goods/services/licences in question were sold by Alza on its e-shop in the 30 days preceding the 1st day of the calendar month, without taking into account any possible bonuses, sales promotion marketing campaigns and other sales or price drops. In addition, if the product/service/licence is included in a sales campaign with separate campaign terms and conditions in which the discount is granted automatically (e.g. Black Friday, Summer Sale), then the original price is recalculated for the 30-day period immediately preceding the date of inclusion of the product/service/licence in the campaign.The Buyer acknowledges that Alza and the Buyer need necessarily not enter into the agreement, especially if the goods or related services (delivery, extended warranty insurance, etc.). are ordered by the Buyer for a price mistakenly quoted on the website due to the internal Alza system error or Alza’s staff misconduct. In that case, Alza is entitled to withdraw from such a contract, even after the Buyer has received an e-mail confirming the order. In such case, Alza informs the Buyer of this fact without undue delay. Examples of pricing errors may include:
Alza would like to point out that the Alza information system may automatically state that the goods are on sale even when the price is obviously wrong. In case the Buyer has any doubt whether the goods are really discounted or it is a pricing mistake, the Buyer is obligated to contact Alza and verify the price status.
Alza reserves the right to declare the purchase agreement void in case of misused personal data, TIN/CIN numbers, misused payment card, etc. or with reference to the intervention of an administrative or court authority of which the Buyer is informed by Alza. The Buyer acknowledges that the purchase price cannot be entered into as valid in the aforementioned cases.
In addition, Alza reserves the right to declare a purchase agreement void if unauthorised use of a discount card or similar voucher has been made in violation of its terms and conditions, in particular if:
The Buyer acknowledges that in these cases the purchase agreement cannot be validly concluded, and the Buyer acknowledges that Alza is entitled to claim, among other things, unjust enrichment.
Alza Student Program
A registered Alza user who is a student and holder of an ISIC / ITIC card (hereinafter referred to as the "Student") may register in the Alza Student’s program.
a. Card Registration and Verification
The condition for membership in the Student’s program is the registration of the ISIC / ITIC card in your user profile on the Alza’s e-shop. This registration can be done in the last step while placing an order in the Delivery Details section, in the Alza for Students section at alza.cz/student or in the My Alza user profile (Account settings - Shop as a student). After the registration of the ISIC / ITIC card, its validity will be verified in the ISIC database, according to the name and surname indicated on the card in combination with its number. Each ISIC / ITIC card can be registered to only one user profile on the Alza’s e-shop. After the registration, it is necessary that the name and surname stated on the ISIC card match the name and surname under which the Student is registered in Alza.
The validity of the ISIC card is verified with each purchase made by the Student.
In case of the expiration of the ISIC card, Alza reserves can and may automatically delete the card from the account of the registered user - Student. With this automatic deletion, the Student's membership in the student program expires, and Alza will not inform the Student about this fact.
b. Benefits of Registering for the Student Program
As part of the Student Program, the Student receives a more advantageous, so-called student price list for selected goods on the Alza’s e-shop. Student prices are displayed on the Alza website for each product to which the student price applies. These products are not graphically distinguished or separated on the website from the goods on which the student price does not apply to. Alza changes the offer of goods discounted according to the student price list.
Another advantage of the registration in the Student Program are also special events (provided discounts) for selected brands, categories or groups of goods. An overview of these discounts is available in the Alza section for students at www.alza.cz/student. These discounts are valid only for a limited period of time, which is stated on the goods.
More advantageous prices and discounts for goods are displayed only to registered users with a registered valid ISIC card (Students) and are automatically deducted when adding the goods to the cart.
Orders can be placed as follows:
a. in the e-shop operated by Alza ("e-shop");
b. by e-mail via www.alza.cz/kontakt;
c. in person in one of the Alza stores;
d. by fax;
e. by phone.
Orders directly to some of our shops can be placed at any time within the opening hours of this shop. Telephone orders can be placed through the Alza call center during the business hours of the call center.
Alza recommends placing the orders in the e-shop by logging into the Buyer’s user account registered with Alza. If using public access, Alza further recommends logging out after placing the order.
Information about the exact shipping time is included in the e-mail letter sent to the Buyer. The shipping period and fees depend on the option selected by the Buyer in the second step of placing the order.
Alza accepts the following for methods of payment.
Unless paid in full and received, the goods remain the property of Alza. The risk of damage passes to the Buyer upon receipt.
Once the order is placed, the billing details of the Buyer cannot be edited.
Alza reserves the right to offer only some methods of payment to the Buyer and do so at its own discretion.
Under the Sales Registration Act, Alza is required to provide the customer with a receipt and register the sale with the tax office online; in the case of technical difficulties, this may be done within 48 hours after the sale has been completed.
In the case of payment by credit card at the store, the Buyer is obligated to conceal his/her credit card information and the PIN code.
Payments in Cryptocurrency
The Buyer may also choose to pay in one of the cryptocurrencies accepted by Alza (e.g. Bitcoin). If the Buyer in such case for any reason requests a refund of the purchase price for the goods so purchased, the purchase price may be refunded only in the currency indicated on the invoice for the goods so purchased (usually in Czech crowns) and in the amount indicated on the invoice. Any fluctuations in the cryptocurrency exchange rate will not be taken into account when refunding the purchase price, which the Buyer acknowledges.
Refunds
If the Buyer withdraws from a concluded contract with Alza, or if the Buyer is refunded for any other reason, Alza will return the funds received from him/her under the purchase agreement in the same manner. The Buyer is responsible for providing the correct and accurate data for the refund, which the Buyer communicates to Alza if it is not possible to return the funds in the same way as the payment for the order (e.g. the customer paid in cash at the store or courier, the customer's payment card expired and Alza does not have other payment details of the Buyer), or in the event that Alza, at its own discretion, complies with the Buyer’s request to change the method of refund.
1. Delivery Options
Alza provides or arranges various delivery/shipping options according to the current availability of individual services and with regard to their capacity and range. In case of force majeure or IT system disruption, Alza assumes no liability for late delivery of goods.
Information about the offered options, up-to-date terms and conditions and prices is available at HERE.
2. Other Conditions
If the Buyer is collecting an order that has been paid in advance on-line, the Buyer shall present an identification PIN code, which Alza will send to the phone number stated by the Buyer in his/her order. The Buyer is obligated to ensure that this PIN code is not disclosed to any other person and is not misused in any other way.
To prevent damage/legitimisation of proceeds of crime (if any), Alza or Alza’s contractual partners may and can request that the goods paid in advance be collected against a valid identity document (ID card, passport). Unless the said document is presented, the goods in question may and can be refused by Alza or Alza’s contractual partners to be collected. This right arises with the provisions of Art. § 2900 of the Civil Code, which stipulates the duty of prevention and precaution.
Goods purchased with a 0% VAT rate by Buyer-entrepreneur who is a VAT payer at the moment of purchase will be delivered only to the governing body of the legal entity in question, to the person authorized in the submitted authenticated power of attorney, or to the person listed as the “administrator” in the Buyer's profile on the website www.alza.cz. Goods purchased by Buyers-freelancers being VAT payers at the moment of purchase will be delivered to the Buyer-freelancer in question only against a valid ID document (ID card or passport).
If not collected personally at the store, goods purchased by Buyers being VAT payers at the moment of purchase and invoiced with a 0% VAT rate will be obligatorily delivered to the central office or business premises registered in the Commercial Register, Register of Trade or a similar register.
When receiving the goods from the shipping company, the Buyer – along with the shipping company representative – is to properly and thoroughly inspect the consignment (namely the number of parcels, intact sealing tape bearing the company logo, and intact packaging) as per the enclosed delivery note. The Buyer may refuse to accept the delivery shipped contrary to the purchase agreement, for instance with reference to incomplete or damaged consignment. If accepting the damaged consignment from the shipping company, the Buyer is to describe the damage in the delivery note of the shipping company.
Incomplete or damaged consignments must be immediately reported by e-mail to [email protected] and the damage be described in the report on damage executed with the shipping company representatives and sent to Alza by fax, e-mail or post without undue delay. Any subsequent claims of incomplete delivery or damaged packaging do not limit the Buyer’s right to claim the warranty; yet, they enable Alza to prove that the same do not represent a conflict with the purchase agreement.
The warranty terms and conditions are governed by the Alza Claims Code and relevant provisions of Czech law. In general, the warranty certificate is replaced by the proof of purchase (please see the Claims Code for more details).
Relationships and possible disputes arising from the contract shall be settled exclusively under the law of the Czech Republic and shall be settled by the competent courts of the Czech Republic. The United Nations Convention on Contracts for the International Sale of Goods does not apply.
Any disputes arising between Alza and the Buyer may be settled out of court. The Buyer-consumer may contact the extrajudicial dispute resolution entity, such as the Czech Trade Inspection Authority or resolve the dispute on-line through the ODR platform designated for this purpose. More information about the alternative dispute resolution can be found here. Alza, however, recommends the Buyer to first contact Alza to address the situation.
The agreement is entered into in the Czech language. If the agreement is required to be translated for the Buyer into another language, the Czech version prevails in case of discrepancies between the two language versions.
These General Business Terms and Conditions and parts hereto come into force and effect on 28 April 2023, repealing all the previous versions and their parts, and are available at the Alza headquarters and stores or on-line at www.alza.cz.
